As a courtesy, and for the convenience of our Nashua auto repair shop's customers, Matrix Autoworks offers FREE loaner cars when the time required to repair or service a vehicle will require more than 2 hours.
Loaner vehicles are available to Matrix Autoworks customers that have called in advance, and have scheduled a repair or service at our auto repair shop in Nashua.
Insurance regulations stipulate that drivers of our free loaners are a minimum of 21 years old.
The customer driving the vehicle is required to show valid driver's license, credit/debit card, in addition to providing proof of insurance before leaving Matrix Autoworks with the loaner vehicle.
The Matrix Autoworks Loaner Agreement stipulates that all drivers of the loaner vehicle are responsible for any and all charges incurred against the loaner during the usage period., to include tolls, traffic violations, penalties, and any damages to vehicle that include tire and wheel damage, and any costs incurred by Matrix Autoworks.
Upon notification that the repair or service is completed, drivers have up to 24 hours to return the loaner to Matrix Autoworks. If the loaner is not brought back within the 24-hour window a daily usage fee of $90 per day will be charged to a credit card placed on file with Matrix Autoworks.
Any body or other damage to the Matrix Autoworks loaner while in the customer's possession is the sole responsibility of the customer. Customers are instructed and advised to contact your insurance company in case damage or accident in consideration that your insurance company is the primary carrier.
A $5 per gallon fee will be charged when the loaner car is not returned with the same level of fuel as when it was checked out.
A mileage limit 125 miles per day is agreed to upon taking possession of the Matrix Autoworks loaner vehicle. A fee of $0.55 per mile will be charged to customers who exceed the daily allowance of mileage.
For health considerations, Matrix Autoworks requires no smoking or pets in a loaner vehicle as many of our Nashua customers have allergies. A detail fee of $299.95 will be charged to the driver who smokes or transports pets in an Matrix Autoworks loaner vehicle.